USABILITY TEST 2

From our previous testing, we improved our prototype and changed our designs. Listening to our users, we simplified search, improved the mobile interface of connecting multiple ticket accounts as we moved onto hi-fi prototype.

HIGHLIGHTED TASKS

Sync Ticketmaster account
Search for Justin Bieber concert in Chicago
Purchase 2 cheapest tickets for best available seats
Express checkout
Post to Facebook about the concert

TESTING

Participant 1 - Young Professional

Participant 2 - Young Professional

Participant 3 - Student
Participant 4 - Student

All new 4 participants were successful in completing the tasks.

MOBILE TESTING VIDEOS

DESKTOP TESTING VIDEO

ANALYSIS 2

MOBILE

Checkbox text was too small
A user wanted to scroll through Search Results of Justin Bieber
Two users didn’t care about sharing concert details on social media, one of them expected to see some kind of  points system to accumulate points for rewards such as drinks
One user was hesitant to login with Facebook due to privacy
One user stated that they prefer purchasing tickets on desktop due to flexibility - there are no visual cues in which section the tickets belong too

DESKTOP

The user was annoyed about the font size
The user first clicked on “Concert” on the menu, realizing it didn’t work - he went to the search bar which took him some time to navigate the site for ‘Justin Bieber’